Webservers from GraphoNET - FAQ

Frequently Asked Questions (FAQ)

Section 1: General Questions

1.1) What is a Virtual Server?
1.2) What kind of hit volume can a Virtual Server support?
1.3) What kind of connectivity does GraphoNet have to the Internet?
1.4) What kind of backup services do you provide?
1.5) How many Virtual Servers are located on one physical server?
1.6) How long does it take to register a domain name?
1.7) Is there a support manual or online support resources?
1.8) Who do I contact at GraphoNet with a particular question?

Section 2: Pricing Questions

2.1) How much do the Virtual Servers cost?
2.2) How much does a Dedicated Server cost?
2.3) Will there be a price increase in the future?

Section 3: Billing and Payment Questions

3.1) What are the set-up costs for a Virtual Server and when do they begin?
3.2) When are the monthly charges billed?
3.3) How do I pay for my Virtual Server?
3.4) How do international customers pay for a Virtual Server?
3.5) How do I update my billing information?
3.6) What are GraphoNet payment schedule and terms?
3.7) When can I qualify for a discount?
3.8) Who is responsible for collecting Reseller payments from their clients?
3.9) How many credit card numbers may I use?
3.10) What if I cancel my account?
3.11) What if I want to upgrade or downgrade to another server type?

Section 4: Ordering Questions

4.1) How do I order a Virtual Server?
4.2) How do I switch my current site from another provider to you?
4.3) How do I register a domain name and how long does it take?
4.4) How do I order an additional domain name for an existing Server?
4.5) How long does it take to setup a new Virtual Server?
4.6) How do I add additional features to an existing Virtual Server?

Section 5: Reseller Questions

5.1) How do I become a Reseller?
5.2) Is there marketing support?
5.3) Who handles support questions for a Reseller's customer?
5.4) If I cancel, can I take my customers with me?

Section 6: Dedicated Server Questions

6.1) What is the difference between a Virtual Server and a Dedicated
6.2) What are the advantages of a Dedicated Server?
6.3) When should I upgrade my Virtual Server to a Dedicated Server?
6.4) Who owns the Dedicated Server hardware?
6.5) Who provides system administration for the Dedicated Server?
6.6) How are backups handled?
6.7) What are the dedicated hosting facilities like?
6.8) How is each Dedicated Server connected to the Internet?
6.9) What if I need to install additional software?
6.10) What if I would like help customizing my web site?

Section 7: Secure Server Questions

7.1) What is SSL and "Netscape" encryption?
7.2) What is the cost for adding SSL?
7.3) Can I order SSL for my Server after it has been setup?
7.4) How long does it take to setup SSL?
7.5) How do I access SSL on my Virtual Server?
7.6) What does a digital certificate do?
7.7) What digital certificates are supported by the GraphoNet Virtual Server?
7.8) What does a digital certificate cost?
7.9) Can multiple digital certificates be installed on a Virtual Server?
7.10) How do I order a digital certificate?

Section 8: Technical Questions

8.1) How is the Virtual Server maintained?
8.2) Do I have shell access to my Virtual Server?
8.3) How do I get my web page stats?
8.4) Are CGI scripts provided with the server?
8.5) Can perl or other scripting languages be used?
8.6) Where can I get answers to my other technical questions?

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