FAQ
Section 4: Ordering Questions
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How do I order a Virtual Server?
You can order a new Server by completing the online order form.
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How do I switch my current site from another provider to GraphoNet?
The first step to switch an existing web site from your current provider
to GraphoNet is to simply order a new Virtual Server using our online
order forms. Once the Server has been ordered, you will receive a DNS Modification Request
Form from GraphoNet. You should then forward this Modification Request Form to
InterNIC (specific instructions will be included with the form). Unfortunately,
we cannot process this request for you since we will likely not be
listed as one of the official contacts for your domain name, therefore
the change request for an existing DNS name MUST by done by the customer.
You can use the time during which InterNIC is processing the DNS
modification to transfer your web content to your new Virtual Server.
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How do I register a domain name and how long does it take?
Registering the .com, .net, and .org top level domain names typically
takes one to two business days. GraphoNet will assist you in registering
your domain name when you order a new Virtual Server. If you register the name
with InterNIC yourself, you will want to enter the following nameserver information into the form:
Primary Nameserver- ns1.secure.net (192.41.1.10)
Secondary Nameserver- ns2.secure.net (192.41.2.10)
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How do I have an additional domain name added to an existing Server?
You can do this easily by sending an email to the support staff.
There is a one time $25 set up charge to have a new domain name added to an existing Server.
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How long does it take to setup a new Virtual Server?
For resellers in good standing, a new Virtual Server request will be
honored, processed, and setup within 2 business day. New accounts for first time
customers typically take 3-4 business days while we verify
billing information and secure signed agreements.
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How do I add additional features to an existing Virtual Server?
You can add additional feature to your Virtual Server (SSL, extra
space, Cybercash, etc) by contact the order
department. After you have requested new products be added to an existing server, you will receive
an invoice via email reflecting the changes made to your Virtual Server.
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